My Ford Truck-Another Service


Once again I find myself back at the Ford Dealership getting my truck serviced. I have routinely and I might add, faithfully brought my truck back here to get it serviced every 5000 or so miles. Now, there is 30,000 miles on the clock and we are at a major service with a lot of stuff having to get worked on.

The Dealership is Covert Ford which is also where I originally purchased the truck a couple of years back. They have always treated me with respect and the service has always been good but it is still a hassle every time I bring it here. They service on a first come first served basis for the normal type of services that most vehicles require. Consequently, it is a bit of a free for all when first arriving as it doesn’t matter what time I get here, there is always a long line of cars and trucks in front of me.

I attempted to bring the truck in the day before but a series of events prevented that from happening. Well, actually, that is not quite true. The first thing that happened is that I slept through the alarm not waking until an hour after I had set it at 7:00 am. I scurried around and got on the road only to run into the normal rush hour traffic as the commuters wended their way to their various jobs. The traffic was stop and start and when it did move, crawled along at a snail’s pace until coming to another stop. I feel really sorry for the people that have to face this every day. What a hassle and nightmare both to get to work and to get home. When I was a working man, I faced the same traffic problem but not anywhere near as bad as it is nowadays. We moved into the house that I currently live in 34 years ago and it used to take me 30 minutes to drive to the University of Texas where I was employed. By the time I retired 17 years later, the traffic had increased so much that it took me an hour to make the same trip. Goodness only knows what it would take today.

But I digress. I attempted to drive in although much later than I should have and got stuck in this traffic. I went a few miles at a stop and start and then decided that I was wasting my time and turned round and went back home with the idea of delaying the trip for an hour or so hoping that the rush would slow down to a somewhat more normal flow.

I tried again an hour later and made it to the Dealership in a more normal time only to be told that it would take all day to complete the work and that the best thing I could do would be to bring the truck back in the morning as early as possible. The next day, I set the alarm close to my head so that I would hear it and got up at some unearthly hour that I didn’t know even existed since retiring. I rushed around and got on the road by 6:30 am and even then, traffic was beginning to pile up in places. I made it to the Dealership by 7:00 o’clock and there was already a long line of vehicles in front of me.

My Service Agent, an older gentleman by the name of James, wrote out a long list of items that needed to be checked or replaced at the 30,000 mile service and rattled off a few numbers which represented the dollars it would end up costing me. I could tell from what he told me that this was going to be a lot of money. I handed over the keys and found my usual seat in the lobby, got out my computer and started writing…

A couple of hours and a couple of blogs later, another gentleman came in to tell me that my truck was ready and I could go home. I paid my bill which was not unreasonable considering the amount of work they had to do and hit the road. This journey was much quicker than the one coming in. My homecoming was noisy as 3 little dogs greeted me at the door with waggly tails and noisy barks as they jumped and cavorted looking for attention.

At least I have a truck that should be good for another 5000 miles before I have to do it all over again. The next service will be at the 36000 mile mark when it goes out of its factory warranty although I do have an extended warranty that I purchased which will cover me for any of the large items that might require attention in the future.

Written 9/26/2019

Back at My Ford Dealer-1


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Well, I am sitting in the waiting room at my Ford Dealer and this time, they are taking a look at my truck to see why the Bluetooth and GPS System only works spasmodically. As I have mentioned many times in previous blogs, listening to Audiobooks is one of my favorite pastimes. I always use the Bluetooth system to have my I-Phone play through the speaker system on the truck and usually, the system works very well.

A couple of weeks ago, the level of consistency dropped considerably and the Bluetooth started to lose signals causing a very disjointed playback. At first I thought that it might be the I-Phone as mine is an older model even though it is loaded with the latest software but it suits my needs very well. I took it to my ATT store and they ran a few checks and told me the phone is just fine. Back in the truck, I began to have problems with the GPS system as well as in just making the Audiobook connections and so I knew it was time to make yet another trip to Covert Ford which is located a little over 20 miles from my house. To get to it means travelling up a super highway affectionately known as Mopac to the locals, which during regular daytime hours is the second most heavily traveled road in Austin with IH35 as the busiest. During rush hour, this road is bumper to bumper with the traffic crawling along at a stop and go rate.If ever there is a wreck, then you can almost guarantee lots of sitting in place in the middle of hundreds of vehicles all with their engines running  and polluting the atmosphere. Not a great place to be. Mopac, also known as Loop 1, connects the North end of town to the South end and has just undergone a major rebuilding from Town Lake almost all the way to West Anderson Lane. This has improved the situation dramatically.

Monday morning rolled around as if by clockwork and I made a big effort and got up at 6:00 am which to me is an ungodly and unhealthy hour to be awake. I was out of the house by 6:30 am and on the road. To my surprise, there was hardly any traffic on the road compared to later in the day and I made the trip to Covert in no time flat and was fifth in line. They open at 7:00 am and are usually very busy almost all day long in their service areas.

My Service Adviser is a young lady who goes by the name of Whitney and she took down all of the details. I thought that I would be leaving the truck with them while I waited in the Lounge Area writing this blog but it turned out that because it is a Factory Warranty Item, Whitney had to wait for paperwork to come through before going forward with the repair and that she would call me as soon as it does.

So, I drove home and was going in the opposite direction to the early morning rush hour traffic and made good time. I was greeted at the door by two very excited little dogs with the third one out in the yard who also made a big fuss of me when I went out to check the ponds. Now if only my wives had been this affectionate…

The following day, Whitney called and we set up an appointment for the next day which was a Wednesday. Again, I made the tremendous effort and dragged myself out of bed at the ungodly hour of 6:00 am and was back up at Covert Ford by 7:00 am. I handed the truck keys over to Whitney and settled in with my Surface Tablet to write this blog. Since my last trip, Covert has installed a new fancy coffee machine that dispenses all kids of coffee drinks. I went with my usual Latte as I settled down to write this blog.

An hour later, Whitney walked in and said that “They have finished on the “discovery” part of the work and that they were going to have to order the part which would take a couple of days and I will call you to set up the next appointment”. She also explained that the next part of the work to actually install the part would only take 45 minutes which was good news. I have never been to Covert Ford and been in and out in 45 minutes so I am a little dubious that it will be that short.

I packed up all of my stuff and made the journey back home and again and as I was going in the opposite direction to the rush hour, made good time. Again, I was greeted at the door by the same little dogs as before only this time all three of them gave me a cheerful welcome home.

So here I am at home continuing to work on the the most recent events with the ongoing saga of “Me and Life at Covert Ford”.

 

Back to the Service Center


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I had my car serviced just last Friday which I wrote about in “New Cars”. I noticed over the weekend that it was extremely noisy with the tires sounding much louder than normal and strange noises coming when I backed up or drove slow.

I knew that it was not like that when I took it in and it worried me enough that I decided to bring it back in this morning, today being Monday. I waited until the rush hour traffic had calmed down, at least as much as it does on Mopac and drove up to Covert Ford on Highway 183.

I was able to locate the Service Rep who had helped me last Friday and told him my problems. He wrote it all down and directed me to the Lounge. Me and the Lounge are getting to be old buddies, twice in 4 days.

While I was waiting, I like to put my time to good use and wrote one poem called “Thoughts” which will be posted in September and started to write this blog about my time spent here. Depending on what they found wrong would dictate the tone of this blog.

I had to wait a couple of hours and then my  Service Rep stopped by to tell me that they had located the problem and had it fixed. Apparently, when they had the car on Friday and had checked the wear on the brakes, the mechanic had forgotten to torque up the nuts which accounted for the drumming and squeaky brakes. There was no charge and of course they were very apologetic. I’m not saying that this is good but stuff happens and maybe the mechanic was having a bad hair day or had something on his mind. I thanked the Service Rep and went on my way.

As I have written many times, I like to listen to Audiobooks as I drive and I bring them in using my IPhone and Bluetooth to the car. It’s a great system and normally, pretty foolproof. Not today though, I stopped at Starbucks for a Latte and tried to get the stupid phone/radio/Bluetooth working and it would not connect no matter what I tried. Not being very far away from the Ford Dealer, I did a smart about face and hightailed it back up there and grabbed my Sales Rep and explained the latest problem.

As is usually the case just like every-time you go to a Doctor, the symptoms had mysteriously vanished. My Rep, sat in the car, took my phone, turned on the Bluetooth and it worked perfectly. I felt like an idiot and the Rep said he hadn’t done anything so neither of us knew why it started working again. I thanked him again very profusely and made the drive home taking my life in my hands with the increasing traffic and the notable idiots that make up 50 percent of the drivers in Austin.

Oh the joys of modern transportation…